By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact us at firstname.lastname@example.org before placing a order. If you are placing a order from our website your are placing a order with Lily's Place.
Our products will be packaged flat in a clear cello bag with a non bendable backing board in a rigid mailing box. Your item will normally ship within 1-2 business days unless stated in the product description of receiving receipt. Personalised and custom design will ship after confirmation by design. Please see my shipping page for costs.
We will accept returns or exchanges within 30 days from placement of order. If you receive a faulty item, we will require a photo proof and or supply you with a stamped self-address post bag for you to return the item back to us. If the product is no longer available you will be offered a full refund or store credit. If you change your mind you will be given a store credit. You will need to return the item back to Lily's Place at your own cost in the condition received. Once we have received the item a credit can be issued. We will not be able to accept exchanges on custom made items. If for any reason a product you have ordered is not available or out of stock, you will be refunded via PayPal or offer you a store credit to the same value, and in this case any shipping costs will be refunded. There is no refund on our digital prints. If your files is not working correctly we will send you another file.
All digital files will be sent via email once payment has been made. Files are supplied in a high res PDF. Please ensure you print your item on a high quality paper as we can take no responsibility for third party printing companies.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. All prices are shown in Australian dollars.
We require full payment on any of our products prior to sending out. Please contact us for pricing.